Frequently Asked Questions
Everything you need to know about your CANNI beauty journey.
Are CANNI gel polishes HEMA-free and vegan?
Yes, our latest formulas are 100% vegan, cruelty-free, and we offer a dedicated HEMA-free line to ensure the highest safety standards for your nails and skin.
How long does shipping take for international orders?
Standard international shipping typically takes 7-15 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do I need a UV or LED lamp to cure CANNI products?
Yes, all CANNI soak-off gel polishes require a professional UV or LED lamp to cure properly. We recommend using a lamp with at least 36W for the best results.
What is your return policy for opened products?
Due to hygiene and safety reasons in the beauty industry, we cannot accept returns on opened or used products. If you receive a damaged item, please contact us within 48 hours for a replacement.
How can I prevent the gel polish from peeling?
Proper nail preparation is key. Ensure your nails are buffed, dehydrated, and free of oils before applying the base coat. Always seal the free edge of the nail with every layer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.