Returns & Exchanges
At CANNI Official, we want you to be completely satisfied with your professional nail products. If you are not happy with your purchase, we offer a 30-day return policy for unused and unopened items in their original packaging.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return.
Prepare Your Package
Ensure the gel polishes or nail kits are unopened and placed securely in their original box to prevent damage during transit.
Ship the Items
Affix the provided return label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing